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Help Centre

Client Area

Manage your account, users, invoices, payments, services and support tickets.

  1. Log in to the Client Area Where to find the Client Area, and what you can do there.
  2. Reset your Client Area password Get back into your account if you've forgotten your password.
  3. Turn on two-factor authentication (2FA) Add a one-time code from your phone to protect your account.
  4. Update your account and billing details Change your name, company, address, phone number or account email.
  5. Give a colleague or developer access to your account Invite users with their own login, and choose what they can see and do.
  6. Pay an invoice online Pay with your Visa or Mastercard card or Orange Money, straight from the invoice.
  7. Pay by bank transfer (EFT) or cash Our banking details, the reference to use, and how to send proof of payment.
  8. Add credit to your account Pre-pay into your account so renewals are paid automatically from your balance.
  9. View and manage your services Find your hosting and email services, their renewal dates and management tools.
  10. Order a new service Add hosting, email, SSL, backups or another domain to your existing account.
  11. Upgrade or downgrade your plan Move to a bigger or smaller hosting or email plan, and pay only the difference.
  12. Cancel a service Submit a cancellation request for hosting, email or another service.
  13. Open and track a support ticket The best way to get technical help, with a full history of your request.
  14. Find emails we’ve sent you Resend invoices, welcome emails and login details from your Email History.