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Open and track a support ticket

The best way to get technical help, with a full history of your request.

1 min read Updated

  1. Log in to the Client Area.
  2. Go to Support → Open Ticket (or use this link).
  3. Choose a department: – Technical Support: email, hosting, domains or website problems. – Sales: quotes, new orders and pre-sales questions. – Billing: invoices, payments and refunds.
  4. Enter a clear subject, for example “Can’t send email from Outlook: [email protected]”.
  5. Choose the related service, describe the problem, and attach screenshots of any errors.
  6. Click Submit.

You’ll get an email confirmation with a ticket number. We reply by email and in the Client Area.

Reply to or check a ticket

Go to Support → Tickets, or reply to any ticket email. Your reply is added to the same ticket.

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