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How to contact Webmart support

Support channels, business hours and how to get the fastest answer.

1 min read Updated

Business hours

Monday to Friday, 08:30 to 17:00 (closed weekends and public holidays)

Our website is open 24/7, so you can place orders, renew services and pay invoices online at any time, even when the office is closed.

Ways to reach us

Open a support ticket
Client Area → Support
WhatsApp (text only)
+267 74519708
Hours
Monday to Friday, 08:30 to 17:00 (closed weekends and public holidays)
Channel Best for
Support ticket (Client Area) Technical problems. It keeps a record of everything, and any team member can pick it up.
Email [email protected] Technical support, if you can’t log in to the Client Area.
Email [email protected] Quotes, new orders and domain transfers.
Phone +267 311 3318 Urgent issues during business hours.
WhatsApp Quick questions by text message only. We can’t take voice or video calls on WhatsApp.

Help us help you faster

When you contact us, include:

  1. The domain name the issue is about, e.g. yourcompany.co.bw.
  2. The email address affected (for email problems).
  3. What you were trying to do, and the exact error message. A screenshot is ideal.
  4. When it started, and whether it affects everyone or just one device.

Visit us

Office 005, Plot 1272, Loapi House, Old Lobatse Rd, Gaborone, Botswana. Enter Loapi Business Centre and ask for office 005.

Holidays

We close over the festive season and on public holidays. Closures are announced on our website and social media. Online orders, renewals and payments keep working while we’re closed.

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