Reset an email account password

After resetting a password, update it on every device that uses the mailbox (Outlook, phones, tablets), or they’ll keep failing to connect.

Hosting email (cPanel)

1. Log in to cPanel and open Email Accounts.
2. Click Manage next to the email address.
3. Enter a new password under Security, or click Generate.
4. Click Update Email Settings.

Business and Enterprise Email

1. Log in to the Client Area and go to Services → My Services.
2. Click Manage Product next to your email service.
3. Scroll to the Hosting Management Dashboard and click Manage Email Accounts.
4. Click Manage Accounts on the left, then Edit next to the email account.
5. Click Reset Password on the left, enter the new password and save.

Pro Mail

An administrator can reset a user’s password in the admin console: Users, select the user, then Reset password. Users who know their current password can change it in webmail under My Account → Security.

Can’t log in to anything? Contact support and we’ll reset it for you after verifying your identity.