What does hosting support include?

We want your website to stay online and fast. Here’s what’s included with your hosting, and what’s a separate service.

Included with your hosting

• Keeping the server, cPanel, email and databases running.
• Help logging in to cPanel, creating email accounts, databases and FTP accounts.
• Help with DNS, nameservers and SSL on your hosting.
• Investigating server errors, slow loading and downtime caused by the hosting.
• Restoring backups where backups are available.
• General guidance on using cPanel tools.

Separate services (quoted on request)

• Designing, building or updating your website’s content.
• Uploading or setting up a website that was built elsewhere.
• Fixing errors in your website’s own code, theme or plugins.
• Cleaning up a hacked website.
• Migrating a website or email from another provider.
• Setting up third-party services on your devices beyond our guides.