Ask Webmart to restore a backup

You can restore most things yourself (see Restore files from a cPanel backup). Ask us when:

• you can’t log in to cPanel,
• the whole account needs to be restored,
• your website has been hacked and you’re not sure which date is clean, or
• you need email restored for Business, Enterprise or Pro Mail.

What to send us

Open a support ticket including:

1. The domain name, and which parts to restore: website files, database, email or everything.
2. The date and time to restore from, ideally the last time it was working.
3. Whether we should overwrite what’s there now, or restore to a separate folder.