Getting started with Pro Mail

Pro Mail is our premium business email suite. As well as email, it includes calendars, contacts, tasks, notes and free mobile and desktop apps.

1. Find your welcome email

When your Pro Mail service is set up, the administrator (usually the person who ordered) receives a welcome email. It contains:

• your admin login and how to set your password,
• the webmail link,
• links to the desktop app (a full alternative to Outlook for Windows and Mac),
• links to the mobile apps for iPhone and Android.

Can’t find it? Search your inbox, Spam and Junk for “Welcome”, or check Email History in the Client Area.

2. Add your team

1. Log in to the admin console, using the link in your welcome email.
2. Go to Users and click Add.
3. Enter the person’s name, email address and a temporary password.
4. Click Add. Repeat for each person on your subscription.

3. Set up devices

• Easiest: install the Pro Mail mobile app and desktop app. Just sign in, with no server settings needed.
• Outlook or another app: use the server settings. IMAP access may need to be switched on first, in webmail under Settings → Mail Accounts → IMAP Access.
• If you’ve turned on two-factor authentication, generate an app-specific password in your account security settings for Outlook and phone mail apps.