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Email migration: what to expect

How we move your mailboxes and old emails to Webmart, and what your team needs to do.

1 min read Updated

Before the switchover

  1. We agree a switchover date and time with you, usually outside your busiest hours.
  2. We create every mailbox on your new Webmart email service.
  3. Before the switchover, we send you the new login details for each user. Share them with your team.

On switchover day

  1. We point your domain’s email (MX) records to Webmart. New emails start arriving in the new mailboxes, usually within an hour.
  2. We start copying historical email (inbox, sent items and folders) from the old provider.
  3. Old emails appear in the new mailboxes gradually. Large mailboxes can take a day or more. This is normal.

What your team needs to do

  • Log in to the new webmail to check that new email is arriving.
  • Set up Outlook and phones with the new settings. Add a new account; don’t edit the old one.
  • Don’t delete emails from the old service until we confirm the migration is finished.
  • Once everything is confirmed, remove the old account from your devices.

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