My domain isn’t working: troubleshooting

Work through these checks in order.

1. Is the domain new? New .bw domains must be activated from the BOCRA email, then propagated for up to 24 hours.
2. Has it expired? Check the status and expiry date under Domains → My Domains. If it says Expired or there’s an unpaid renewal invoice, see Renew your domain.
3. Did you recently change nameservers or DNS? Allow up to 24 hours. Try mobile data or a private browser window.
4. Are the nameservers correct? Under Manage Domain → Nameservers, check they match your hosting provider’s. A domain with no nameservers set is “not hosted” and won’t load anything.
5. Is the hosting active? Check Services → My Services. A Suspended service usually has an unpaid invoice.
6. Is it just your network? Try another device or network, and flush your DNS cache.

Still stuck? Open a support ticket with the domain name and what you see, ideally with a screenshot of the error.